In this day and age, business phone systems are no longer used for only making and receiving calls. Instead, these systems have shifted from analog to digital and provide a more comprehensive communication experience by combining calls and messages with mobility options for businesses and their staff. Perhaps the most common business digital phone system is VoIP (voice over internet protocol), a technology that allows for calls over the internet. How can businesses choose the best small business digital phone system for their needs?
According to the video, the first thing small business owners need to check when picking a digital phone system is the integrated features.
It should have a professional look and several local numbers with toll-free options. The system should also integrate with business tech platforms like CRM and ERP software, and email.
Another crucial consideration for businesses when picking a digital phone system is support. The VoIP provider should offer businesses top-notch customer support, and in case of downtime, they should notify businesses and fix the issue immediately.
Security should also be paramount for small businesses when choosing a phone system. Ideally, it should be a fool proof system to prevent malware and phishing attacks as well as fraud.